Questions and Answers on LDPost Calling Cards


Using Prepaid Calling Cards

Purchase Limits and Discounts

Private Information you give LDPost

order residential long distance service

Using Prepaid Calling Cards

QuestionAnswer
How do I find the best card for me?The best card is not always a synonym to the best rate. As the service provided by various carriers even within the same card platform the same card could be good to one country and not very good to another. If you are the first time buyer, we suggest you to try the following:

Use Best Rate Finder program which will allow you to find the card with the best rate to the country of your interest. It will also list the next best rate card as well. The Best Rate Finder will take in consideration ALL additional charges on the card, like Connection Fees, Taxes, Minute Rounding, Minimum Call Length and so on. We recommend you place an order for $5 cards of different types with the best rates and see which one will get you the best quality of connection to the country of your interest.

What are extra charges on the cards?Each card has a different set of conditions and charges. To read the details, click on the card image and scroll down to the bottom of the screen.
Will you mail me the actual cards?PINs and Instructions will be e-mailed to you. If you would like to get the actual cards, you need to call with your order. There is an extra charge for shipping.  There is no sense paying for shipping a physical card unless you are a collector of calling cards and would like to have our cards as a part of your collection.
How long does it take to receive ordered PINs?For first time buyers it might take up to 48 hours. We verify each and every customer to prevent fraud. If you are the first time customer and want your PINs to be delivered faster, please avoid using free e-mail addresses like Yahoo and Hotmail. Please provide your daytime contact phone number, so we contact you faster.

Customers who made purchases in the past will get their PINs immediately over e-mail. They can also look it up as soon as the order is made in History -> Details of the account.

How to use Pre-Paid CALLING Card?

From Any Touch-Tone Phone:
Your personal calling card number (PIN or authorization code) consists of 7-14 digits and is yours exclusively. PINs and dialing instructions are e-mailed to you.
1. Dial the toll free or local access number that is available for your card
2. Follow the instructions, enter your PIN number.
3. Follow the instructions, dial as you normally do:
     - for international calls 011 + Country Code + City Code + Local Number
     - for domestic calls 1 + Area Code + Local Number
To make another call, press the pound key twice (##) or a star (*) key and follow step 3 instructions.

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Purchase Limits and Discounts

QuestionAnswer
What is the minimum and maximum order amount I can place?At this time, the minimum purchase amount is always $20.00 either your are the first time buyer or you have bought cards before.

The maximum purchase amount is limited to $25.00 for the first time buyers and to $100.00 for those who have bought cards before. There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00.

Is there a volume discount in the web store?There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00. First time buyers can’t get this discount in the WEB STORE as the maximum order amount for the first time buyers is $20.00.
If I buy different kinds of Calling cards for $100, do I still get a 10% discount , or I have to buy one kind?There is 10% discount given automatically on all $100.00 purchases. So, if you place an order for $100.00 regardless of the card types your are ordering, your credit card will be charged only $90.00.
What is Loyal Customer reward program?This program is intended to do exactly as it is implied in its title - to reward the loyalty of Long Distance Post customers.

For every purchase* you made on Long Distance Post, you earn points. For each dollar spend, you will earn one point. You need to accumulate 100 point to be eligible for redemption. For each 100 points earned you are eligible to receive one $5 card of your choice with your next purchase. The redemption offer will appear on your Select Cards screen after your have accumulated 100 points or more. You do not have to redeem your points at 100-point level. Points keep accumulating with your purchases, so you can redeem bigger card denominations later.
For example, you have accumulated 500 points. On your select card screen you will see a menu with choices of cards for redemption – $5, $10, $20 and $50. For 500 points you can receive in total $25 worth of cards. You need to make a purchase to redeem your rewards.
To view points accumulated, please log on to the web store. It will be displayed at the bottom of select cards screen. You can also view accumulated points by clicking on History.

* Exceptions: Points can not be accumulated on any volume discount purchases.

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Private Information you give LDPost

QuestionAnswer
Is my credit card number safe?Long Distance Post uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and the financial services providers with which we process your credit cards transactions. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
What is done with my private information?Long Distance Post has always valued the trust of its customers. We know customers care about the security of the information they provide when doing business with us. Your private information you provide us (like the phone number and other) will never be disclosed  or sold to anyone. It is needed to verify your credit card information and to make it easier for the return customers to make a purchase on our web site.
Do you have Privacy Statement?We are committed to your privacy in every transaction. At Long Distance Post, respecting the privacy and security of your personal information is important to us. We want to make sure that your personal information is protected. We only grant access to personal information about you (such as your name, address, etc.) to company employees so that they can provide or offer products and services to you, process and service your accounts, and administer our business. We only share your personal information with financial services providers with which we process our credit cards transactions.

Our Code of Conduct requires that your information remain confidential. Even if you are no longer our customer, we will continue to treat your nonpublic personal information in the same way as if you were still a customer.

This site contains links to other sites. If you use a link to visit the site of another company, we cannot be responsible for the privacy practices or the content of that company or its site.

What is a “cookie” and what should I do about cookie warnings?A cookie is a tiny packet of information passed between your browser and a Web site. Cookies, by themselves, cannot be used to find out the identity of any user.  Our web store uses cookies to verify your identity and the fact that you’re properly signed in. Accepting the cookie is like writing your name on the name tag; it identifies the message as yours so that you can continue using the site without having to sign in again.

Cookies are required to be enabled in your browser to use our web store. If you can’t move beyond next “Select Card” screen this would indicate that your browser does not allow cookies. Internet Explorer users need to change the privacy settings to enable cookies. Netscape users need to change Advanced preferences to accept cookies. Directions for some popular browsers follow:

bulletMicrosoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click the “Always accept cookies” option.
bulletMicrosoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click Apply, then click “OK.”
bulletNetscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the “Show an alert before…” box on the Protocols tab, clear the “Accepting a cookie” box.
bulletNetscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialog box, choose either “Accept only cookies that get sent back to the originating server” or “Accept all cookies.” Be sure to clear the “Warn me before accepting cookies” checkbox.
bulletAOL: On the Preferences menu, click the Advanced tab. Clear the “Warn before accepting ‘cookies’” box.

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